Public Works and Utilities Solutions
Turn your Utility Network into a real operational system with automated outage detection, resident notifications, and field coordination.
The Challenge
Water and wastewater utilities face constant pressure to maintain service, respond to emergencies, and keep residents informed. When outages happen, every minute matters.
Communication Breakdown
Residents flood call centers during outages. Staff spend hours answering phones instead of fixing problems.
Manual Processes
Determining affected customers requires manual analysis. Notification lists are built by hand from parcel data.
Disconnected Systems
GIS, work orders, and customer systems don't talk to each other. Field crews work with outdated information.
Compliance Pressure
Regulatory agencies require detailed outage records. Documentation is manual, inconsistent, and time consuming.
How UOMS Transforms Operations
Automatic Outage Detection
When a field crew logs a water main break or service disruption, UOMS analyzes your Utility Network in real time to determine exactly which customers and addresses are affected.
- Real time tracing of affected service areas
- Instant identification of impacted customers
- Automatic determination of downstream effects
- Integration with Esri Utility Network
Reduction in inbound calls during outages
Uptime with offline mode during storms
Multi Channel Communication
UOMS sends instant notifications to affected residents via text message, email, and public dashboards. Customers receive updates automatically as work progresses.
- Automatic text and email notifications
- Public facing outage dashboards
- Real time status updates as work progresses
- Customizable message templates
Works During Emergencies
UOMS maintains full analytical and tracing capabilities even without network connectivity. Perfect for coastal utilities that lose internet during storms.
- Offline mode for field operations
- Local tracing and analysis without connectivity
- Automatic synchronization when restored
- Built for hurricane and emergency response
UOMS has transformed how we manage outages. Residents get instant updates, and our staff can focus on fixing problems instead of answering phones.
Utility Manager, Coastal Municipality
System Integration
UOMS connects your Utility Network with work order systems, asset management platforms, and customer databases for seamless operations.
Esri Utility Network
Direct integration with your authoritative network data
Work Order Systems
Automatic dispatch and status tracking
Customer Records
Pull contact info for targeted notifications
Turn Your Utility Network Into a Living System
Manage disruption, maintain trust, and restore service faster with UOMS.